Refund policy

Thank you for shopping at [CADAEXPRESS.CO.UK]. We are committed to ensuring that you are completely satisfied with your purchase. If you are not fully satisfied with your order, we are happy to help with returns and refunds under the following conditions.

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

  • Time Frame: Returns must be initiated within [X] days from the date of purchase or delivery.
  • Condition: The product must be in its original, unused, and resalable condition. For items like pet food or treats, they must be unopened and in their original packaging.
  • Proof of Purchase: You must provide a receipt or order confirmation to process the return.
  • Exclusions: Certain items are not eligible for return or refund, including:
    • Perishable items (e.g., pet food or treats) once opened.
    • Custom or personalized products.
    • Clearance or sale items, unless defective.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at [

malinauskaite.dalia3@gmail.com

] or [+447404932460]. Include the following information in your message:

  • Order number
  • Product(s) you wish to return
  • Reason for return

We will provide you with detailed instructions on how to proceed with the return. You may be asked to ship the item back to us at your own cost.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the product is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for returns over valuable items. We cannot guarantee that we will receive your returned item if it is lost in transit.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within [X] business days.

  • Full Refunds: For products that are returned in their original condition and within the return window.
  • Partial Refunds: If the returned product is damaged or not in its original condition, a partial refund may be issued.
  • Non-Refundable Items: Items that are non-returnable, including but not limited to perishable goods, opened pet food, or sale items, will not be refunded.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] with the details of your exchange request.

6. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within [X] days of receiving the product. We will arrange for a replacement or refund, depending on the situation.

7. Order Cancellations

Orders may be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible at [Insert Email Address] or [Insert Phone Number]. Once the order has been shipped, it cannot be canceled, but you can return it following our standard return process.

8. Exceptions and Special Cases

  • If you receive an incorrect item due to an error on our part, we will send you the correct product at no additional cost and issue a full refund for the incorrect item.
  • In cases where the product is a gift, the recipient may exchange it for another item or receive store credit.

9. Contact Us

If you have any questions about our Return and Refund Policy, or need further assistance, please contact our customer service team at:

[CADAEXPRESS.CO.UK]
[Thorn Street, 50, Derby, DE23 6LZ, United Kingdom]
[

malinauskaite.dalia3@gmail.com

]
[+447404932460]